Privacy Policy

This Privacy Policy explains how REA Floors LLC, also known as Dr. Carpet ("REA Floors," "we," "us"), collects, uses and protects information when you visit this website or contact us. By using this website, you agree to this policy.

Information we collect

When you submit a form, call us or otherwise contact us, we may collect:

• Your name, phone number and email address
• Your property address or town
• Details you share about the damage or the service you need

We also automatically collect basic technical information when you visit the site, such as your browser type, device, pages visited and general location, through cookies and similar tools.

How we use your information

• To respond to your request and schedule estimates or service
• To contact you by phone, text message or email about your request
• To perform, document and follow up on the work we do
• To support insurance claims you ask us to help with
• To improve our website and services

Text messages (SMS)

If you provide your phone number and agree to be contacted, you consent to receive text messages from REA Floors LLC about your request, scheduling, updates and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How we share information

We do not sell your personal information. We may share information only:

• With service providers who help us run our business, such as our customer management and communication tools, under confidentiality obligations
• With your insurance company or adjuster, when you ask us to help with a claim
• When required by law, or to protect our rights, property or safety

Cookies and analytics

We may use cookies and analytics tools to understand how visitors use the site and to measure our advertising. You can block or delete cookies in your browser settings. Some features, such as the embedded map, may not work properly without them.

Data security and retention

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure. We keep information only as long as needed for the purposes described here or as required by law.

Your privacy rights

Depending on where you live, including New Jersey and New York, you may have the right to ask what personal information we have about you, to correct it, or to have it deleted. To make a request, contact us using the details below. We will not treat you differently for making a request.

Children's privacy

This website is not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

Contact us

REA Floors LLC
5-15 Bergen Ave, Fair Lawn, NJ 07410
Phone: 1-800-398-9007
Email: ilank7@aim.com